How Can We Help?
Knowledge Base Structure
Table of Contents
Structure Overview
a) Front end KB content pages:
- KB Main Page is where the user usually comes to search for articles. The page displays KB categories and articles for each category.
- KB Article Pages contain the KB content, optionally with breadcrumbs, back button and last modified date
b) Administrative pages:
- WordPress typical pages:
- All Articles to view and manage KB articles
- Categories, Tags to create and edit KB categories and KB tags
- Configuration page is where all settings for KB Main Page, KB Article Page and other features are configured.
- Analytics provides admins with information about number of categories and articles created.
- This screen is also used by KB add-ons to show frequent searches and other KB related data.
- Plugin Info contains link to documentation, support links, and ability to switch on debug.
- Add-ons list our KB add-ons that add more features, layouts and analytics to the core KB plugin.